Frequently Asked Questions

Whilst you can order samples online from our website, we don’t directly sell our products to consumers, so you will need to find your local J2 Flooring retailer here.

Alternatively, if there is no supplier close to you, you can take your free sample to any flooring retailer and request if they will be able to order the product for you.

It is important to prepare the subfloor adequately prior to installing any form of luxury vinyl flooring.

Luxury vinyl flooring can last anywhere between 10 to 30 years, depending on the amount of foot traffic and how well it is maintained. A high-quality LVT such as j2 flooring with proper care can extend the lifespan of LVT significantly.

Luxury vinyl flooring, often shortened to LVT, refers to the high-quality vinyl flooring that closely mimics the look and feel of natural materials such as wood, stone, or even tiles. It typically features advanced printing and embossing technologies to replicate realistic textures and patterns, giving it the authentic feel of the real materials.Not to be confused with other forms of vinyl flooring, LVT is ultra durable and a lot tougher than domestic roll form vinyl flooring. Luxury vinyl flooring is a fantastic flooring option for both residential and commercial use due to its durability, water resistance, easy maintenance, and versatile installation options.

Yes, there a vast number of J2 Flooring suppliers across the country. Simply pop in your postcode into our retail finder here and find your local J2 Flooring retailer.

You can find your closest J2 Flooring supplier by searching on our J2 Flooring retailer page here.

The best luxury vinyl flooring depends on your specific needs and preferences.

Choosing the best option involves considering factors such as wear layer thickness, colour and design preference.

The best luxury vinyl flooring for kitchens is waterproof, durable, and easy to clean.

J2 Flooring is highly recommended for kitchens due to its strong wear layers, water-resistant properties and stylish designs that can withstand heavy kitchen traffic and spills.

The best luxury vinyl flooring for bathrooms is one that is a combination of waterproof, slip-resistant, and durable.

J2 Flooring is known for its excellent water resistance, robust construction, and attractive designs suitable for humid environments such as bathrooms.

Available in a range of colours and styles, there is something to suit everyone in our LVT range.

Luxury vinyl flooring, often shortened to LVT, refers to the high-quality vinyl flooring that closely mimics the look and feel of natural materials such as wood, stone, or even tiles.

It typically features advanced printing and embossing technologies to replicate realistic textures and patterns, giving it the authentic feel of the real materials.

Luxury vinyl flooring is a fantastic flooring option for both residential and commercial use due to its durability, water resistance, easy maintenance, and versatile installation options.

The choice between luxury vinyl flooring and laminate flooring depends on your specific needs and style preferences.

The main difference is that LVT has better waterproof properties, is more durable in high-moisture areas, and has a softer feel underfoot.

However, on the whole LVT flooring usually comes with a slightly higher (but not always) cost than laminate flooring.

LVT stands for luxury vinyl tiles and SPC stands for Stone Polymer Composite.

The main difference is SPC has a high concentration of stone powder in its core, where as LVT is 100% vinyl.

LVT flooring is also traditionally glued down and SPC is usually a floating floor installation method.

LVT is a more permanent floor covering and SPC is usually more DIY friendly as it is installed by clicking rather than sticking.

No. Gluedown LVT can be installed in all rooms and even on stairs and walls. However some environments will require the use of high temperature or epoxy adhesive depending on the conditions the flooring will be subject to. However SPC is a floating floor system so will expand and contract naturally, therefore it is best to avoid areas subject to extremely high temperatures or areas which temperatures fluctuate in a short period of time.

Yes! On the J2 Flooring website you can order up to 4 free samples straight to your address so you can get a true feel for the look, colour & texture of your favourite styles before you decide which is the right one for you. Simply click a product page & add your sample straight to your basket.

We aim to post your sample request the same working day, so you should receive this within 2 working days

We currently do not ship orders overseas, this also applies to sample requests.

Yes, you can order samples on our website or if you are a regular user of LVT or SPC flooring, get in touch with the sales team on [email protected] to discuss the options regarding account opening.

LVT flooring is installed by firstly creating a smooth, flat & clean surface. Then, either adhesive is applied to the prepared subfloor for glue-down methods or the planks are clicked together for floating installations. It is important to prepare the subfloor adequately prior to installing any form of luxury vinyl flooring.

We would advise to use a professional floor layer to install our products, as they have experience with sub floor preparation, adhesive, conditions and behaviours of the floors. Our LVT flooring is to be installed to British standards. Installation instructions can also be found on our website.

We don’t offer a fitting service, however our products are sold via flooring professionals, who will offer a full measuring, quotation and installation service for our floors.

Yes, LVT flooring adhesive is required with our glue down floors. There are specific adhesives for different environments. It is important to consult with your local specialist to understand the correct adhesive to use with our luxury vinyl floors.

Luxury vinyl flooring is simple to keep clean.

Start by sweeping or hoovering the floor to remove any loose debris then clean the floor with a damp (not wet) mop avoiding using any bleach products as this abrasive cleaner can damage your flooring – always opt for a pH neutral cleaner as recommended by the manufacturer.

No, LVT flooring should never be steam cleaned as the high level of heat and moisture can not only damage the surface but the adhesive underneath too.

Stick to regular sweeping and damp mopping with a mild detergent for safe LVT floor cleaning.

Although LVT floors are very hardwearing, they are not completely scratchproof.

Therefore if you are moving furniture about in your house we recommend that you lift and shift rather than dragging across the surface.

Additionality ensure that debris that could scrape against the surface is removed by brushing or hoovering with a hard floor specific hoover.

Place felt pads or cups under any furniture, such as dining chairs and sofas.

Yes some mats and feet can discolour the LVT flooring, this is called plasticiser migration and is where PVC or vinyl backing reacts with the vinyl flooring. Therefore apply felt pads or other material underneath furniture which is in direct contact with the floor for prolonged periods or use a quality recycled / washable mat, such as Hug Rug or Turtle Mat. it is important to move mats frequently to clean and air the floor underneath as even using the correct mat can discolour the floor if left over sustained periods.

Yes all products come with long residential and commercial wear warranties, from 12 years to lifetime guarantees. This covers the top surface of the product, we would also advise customers to obtain an installation warranty from their chosen installer.

Unfortunately we do not accept returns of part orders, due to the batch variations, which we go through. We would however advise to keep hold of unused packs, as these can come in handy if any damage occurs or fixed furniture is changed and the floor needs patching in.

If you are interested in becoming a J2 Flooring retailer please fill out our become a retailer form here and we will aim to get back to you within 5 working days.